We promote primarily from within, but whenever a new person joins our team, within a week, we inevitably hear the same feedback: “I have never worked at a company where every single person is equally dedicated to best-in-class customer service!” Each time we hear those words, it further validates both our founding principles and the culture we’ve worked so hard to instill and nurture from day one.
At JMG SECURITY SYSTEMS, superior customer service isn’t just a courteous voice or the “How am I driving?” signs on our fleet of support vehicles. Every single process at our company is carefully orchestrated to resolve all issues with maximum speed, and efficiency. To operate at that level, we invest more time and money in training, education, and team building than anyone in our industry—or most other industries—and all our field team, service and sales members go through extensive initial and ongoing training before fully assuming their positions. The result is a highly knowledgeable and empowered team of true, security systems professionals. And that’s why we rarely lose a client or an employee.
Ken Jacobs and Mike Christensen may have founded JMG SECURITY SYSTEMS, but the same is true today as it was almost 30 years ago: our client’s satisfaction runs the show.